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Internship - Customer Operations (On Demand Services)

1.00 to 10.00 Years   Egypt   26 Jul, 2022
Jumia
1 Jobs Openings
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About Jumia:Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia?s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.Missions :S/he will help building, tracking and managing the customer promise charter and delivery experience satisfaction for Jumia Food to deliver a superior customer experience and create obsession on promise compliance within the team.Responsibilities :

  • Manage and improve all aspects of customer promise:
    • Provide support on development and implementation of proactive plans to enhance the customer?s experience on promises made by Jumia
    • Support on monitoring and improving all lead-times and SLAs for consistency and accuracy
    • Continuously help to improve the promise guidelines and the service recovery process
    • Contribute on daily performance steering and Root Cause Analysis
A successful candidate will fulfill the following requirements:
  • Strong written, verbal, analytical and interpersonal skills required.
  • Must display maturity and a high level of professionalism.
  • Demonstrates acceptance of responsibility, shows pride in work performed,
  • demonstrates flexibility and acceptance of assignments and schedules.
  • Maintains professional behavior and appearance. Exhibits dependability.
Expected background and technical skills:
  • An ideal candidate would experience on CXP projects or business operations
  • Top Business / Engineering Schools and Universities
  • Proficiency in MS Office and Excel
  • Minimum BSC degree in any field
We Offer
  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of ahighly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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