Design, implement and maintain all LAN/WAN activities including vendor negotiations, hardware/software selection, resolving connectivity issues and vendor escalation.
Responsible for the level-1 security to protect the hardware, software and information resources from unauthorized access, tampering or physical damage. This includes the management of firewalls.
Carry out acquisition, installation, maintenance, problem diagnosis of systems.
Accountable for IT Assets inventory and life cycle management.
Accountable for Backup and recovery as well as DR effectiveness.
Accountable for all IT contracts.
Manage hardware maintenance activities and system tests to ensure effectiveness of the hardware and software in use.
Provide high quality and responsive IT infrastructure function in terms of reliability, availability, performance and support, within defined areas of responsibility that meets agreed services levels.
Own Hardware and software agreement.
Responsible for managing the operation within the approved annual budget.
