| Job Location | Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Auto req ID: 277823BR General Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements Manage escalation and take ownership for ultimate issue resolution Ensure continuous and timely knowledge management platform update TM Activities Administer and activate end to end PEP people processes (ex: PMP) Administer and activate PEP surveys (ex: OHS, PEPL..etc) Administer and activate end to end local Reward & Recogintion programs Administer and activate local talent development and onboarding programs (ex: functional academies) Learning : Develop end to end training plan including target audience classification, location identification and timeline setting in coordination with key stakeholders Manage training program logstics arrangements & execution including meeting room bookings, set up, catering..etc in coordination with LBS teams Manange registration process and related reporting Perform attendance data entry & analyze attendance reports Manage learning Vendors & payments Activate learning awareness campaigns to the target population per Wave Qualifications/Requirements HR Shared Services process and SLA management Service management and ticket management system experience Fresh grad with 0-1 years of experience Process management and continuous improvement with a focus on optimization and productivity TM & Learning operations experience Technical / Functional Skills & Knowledge of HR Tools and InterfaceVery good English language skills Relocation Eligible: Not Applicable Job Type: Regular
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