Head, Cash Management Operations & Service-2200009426

Job Description

Head, Cash Management Operations & Service - (2200009426)Job: OperationsPrimary Location: Africa & Middle East-EgyptSchedule: Full-timeEmployee Status: PermanentPosting Date: 29/Apr/2022, 7:47:44 AMUnposting Date: 13/May/2022, 10:59:00 PMAbout Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.The Role ResponsibilitiesStrategy

• Lead the Cash Client Journey supporting clients based in the Egypt and providing regional operational capabilities in Egypt to clients across the network. This includes Factory and Studio based activity performed by all country teams in region and teams based in hub locations supporting the region
• Drive constant client input into the client journey to elevate the client experience, and lead the service teams to deliver high quality client interactions with solutions that meet client expectations
• Own the financial performance targets of front to back operations and drive the respective region/countries to prioritize investments into ensuring the Client Journey achieves delivery of the product backlog in line with the business strategy
• Ensure continual experimentation within the client journey to deliver outcomes that align to the strategy and product backlog
• To direct and control service delivery in relation to cash Management in the country
• To pro-actively manage risks associated with offering Cash Products
• To manage change ? new products, new processes etc. without adverse impact to client and bank
• To manage the operations of the Cash management ops department, ensuring consistent delivery of high-quality services to internal and external customers and meeting objectives set by the Group using available resources allocated

Business

• To create and maintain ?Client Services Oriented? culture / environment where processes are designed in order to bring overall efficiency in operations and at the same time achieve highest level of client satisfaction.
• To benchmark customer service with the market (which includes all appropriate service providers in the service industry) in the Cash business and determine ways of achieving leadership.
• Attend to client due diligence visit and if requested by clients, to arrange for visits to the regulators. Positive impression to the clients must be created through the adoption of standards issued by Group Services Delivery on client visits to preserve Bank?s professionalism.

Processes

• To ensure that appropriate internal controls and procedures are duly documented and adhered to.
• To monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations
• To ensure that the unit is working effectively, that necessary resources are available to the businesses and that costs are regularly reviewed and monitored to prevent waste.
• To ensure that effective business continuity plans and emergency management procedures exist
• To lead projects for various products in Egypt and mainly Regulatory related projects. This includes overall project management from initiation to implementation; encompassing schedule, scope, cost, risks & issues management perspectives.
• To ensure all aspects of the projects are planned, coordinated and executed in a timely and controlled manner

People and Talent

• Ensure adequate protection of staff, assets and property. In the event of necessity, investigate fraud, loss and other irregularities. Take measures to prevent drug money laundering, computer and communications security as per guidelines.
• To encourage an environment where staff of all ranks seeks achievement through experimentation and creativity and sense satisfaction through service quality. Provide adequate training opportunity to develop a culture of excellence.
• To ensure that appropriate plans for capacity, succession etc. are in place for the country

Risk Management

• Accountable for identifying, managing and controlling risks by ensuring that all procedures and processes are in compliance with local regulations as well as relevant low of the domiciled country of the client to avoid risks to clients, Bank and the Group.
• To proactively identify and recommend on areas of risk/ opportunities arising from regulatory and market changes.
• To undertake continuous monitoring of key controls to assess the proper functioning and adequacy of existing controls leading to effective management of Operational Risk.
• Ensuring alignment to SCB policies and procedures within the day to day processing environment of the function
• Ensuring Operation Units? standards

Keyskills :