Guest Relations Officer

1.00 to 10.00 Years Egypt 22 Sep, 2022

Job Location	Egypt
Education	Not Mentioned
Salary	Not Mentioned
Industry	Other Business Support Services
Functional Area	Not Mentioned

Job Summary and Responsibilities

Provide a personalized arrival and departure experience to all VIP guests arriving at the hotel.
Ensure guest satisfaction throughout stay and post-stay.
Assist with guest check-in at the Front Desk or perform In-Room check-ins whenever applicable.
To check the standards / quality of guest rooms.
Executing the hotels VIP room amenity and guest recognition program.
Assist with queries regarding Dusit?s Loyalty Program, Airline frequent flyers program and any special promotions.
Promote all hotel facilities and services.
Record guest history.
Check online feedback and update guest profiles.
Assist Front Desk Agents when busy to perform at the reception counter.

Job RequirementsEmployee specifications

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