| Job Location | Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
First Level Operation EngineerFirst Level Operation EngineerFull timeEgyptCareer Level Experienced - Non ManagerExperience 3 YearsGender MaleFemaleIndustry EngineeringQualifications Degree BachelorJob DetailThe role of 1st Level Operations is responsible for performing the execution of 1st level event management & operations and maintenance activities according to the pre-defined Service Level Agreement (SLA) performance levels.Responsibilities:Event Management, Monitor network alarms and performance KPI?s on 24?7 basis.Create and update/manage trouble tickets1st Level Incident management; Perform Escalation and Notification to keep management and other business units informed during system outages.Managing technical escalation to ensure faults is rectified within agreed SLAs.1st Level Troubleshooting; Perform initial analysis to identify issues follow by restoration if possibleSupport field maintenance troubleshooting activities1st Level Preventative Maintenance; Perform periodical network backups and health checksChange Management; Work Order/Change Request HandingQualifications:Experience in OSS/ENM Tools (Alarm Viewer, Alarm Log, AMOS/MOSHELL/ WinFoil, etc.)Ericsson RAN, transport, core & charging nodes portfolio knowledge.IP networking knowledgeUnderstand 2G, 3G & 4G structure E2ELinux/Unix hands-on experienceShell scripting and programming languages knowledge (Java, Perl, Python, etc)Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering.3-5 years of experienceRequired skills**
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