| Job Location | Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Dealing with customer requests provided by ticketing system, e-mail & client phone calls and satisfying the clientsFollowing the company process & procedures and updating the systems according to transactionsCatching daily operational targets & systematic follow-ups for issues of previous days with the aim of resolutionCoordinating with other departments, supervisors & team members to resolve the cases on timeSystematic follow-ups & coordination with the aim of meeting regional targetsIn case of necessity, taking initiative for company priorities & client satisfactions.Give solution to complex cases and/or can identify if needed to pass on to Sr. AgentEnsure services are provided to customers in a timely mannerResponsible for on the job training for team members and new joiners. REQUIREMENTS: QualificationsGraduated preferably from tourism-related careersMinimum 1 year of experience in the hospitality industry or 2 years in a similar position.Flexibility to work various shifts, if requiredSkills / ExperienceExcellent communication skillsDiplomacy skills used to direct/persuade/influence othersHigh level of sensitivity to clientsEvaluates situations using multiple sources of informationCustomer-oriented/drivenAble to work under pressure and meet deadlinesConflict solverSelf-motivator with the ability to use ones own initiativeAdditional to the local language, excellent command of the English language.
Keyskills :
For travel professionals of the world, Hotelspro is the leading hospitality marketplace that seamlessly offers the fastest access to the most relevant, competitively priced hospitality products and solutions on a global scale
As a global wholesaler, HotelsPro offers 600,000 hotels, including world-famous chain hotels in 15,000 destinations in 205 countries at truly low wholesale rates with instant confirmation.
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