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Customer Help and Support Specialist

1.00 to 10.00 Years   Egypt   07 Apr, 2022
Qader Solution Technology
1 Jobs Openings
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

As customer help and support specialist, you will use different communication channels such as live chats, phone, email, social media, face-to-face ? etc. to receive, support and help visitors and customers inquires. You will be responsible to maintain customers and visitors? satisfaction, greeting them, analyze their issues, answer questions about our software and mobile apps products and services. For example, you will help customers in different areas such as providing guidance, order modification issues, dispute resolution, and manage feedback. As customer help and support specialist, you will resolve complex clients and visitors? issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.You will:

  • Manage all customer inquiries from open to closure, using different channels and received from different stakeholders.
  • You will help customers in different areas such as providing guidance, order modification issues, dispute resolution.
  • Resolve issues while working closely with multi-functional teams.
  • Receive visitors calls / messages, greeting them and analyze their inquiries.
  • Determine priority levels while negotiating and setting expectations with customers
  • Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect.
  • Drive excellence through quality closures and proper escalation of issues.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken in the CRM or other systems.
  • Provide and manage feedback for improvement.
  • Other duties as assigned.

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