Customer Development Excellence ? Information Technology

Job Description

Customer Development Excellence ? Information Technology page is loadedCustomer Development Excellence ? Information TechnologyCustomer Development Excellence ? Information Technologylocations6th of October, Egypt time typeVollzeit posted onGestern ausgeschrieben job requisition idR-36007BackgroundUnilever is digitally rewiring its supply chain, focusing on generating real-time & democratized information, capitalizing on advanced technologies, and building digitally connected factories. This will help deliver competitive, volume-driven growth while supporting an increasing demand for agility and will have to be underpinned by sustainable cost reduction. The Supply Chain Transformation is expected to enable ? * Improved agility and customer-centricity across end-to-end supply chains through the facilitation of faster recognition of customer preferences and feedback. This, in turn, will allow quick adjustments to manufacturing flows and material flows in factories.* A competitive edge through supply-chain resilience ? thereby requiring connected, reconfigurable supply ecosystems.* Speed and productivity through increased levels of automation and workforce augmentation coupled with upskilling and reskilling effort.* Being cost-efficient and resource-efficient, to boost growth and support investment.Main purpose of job:The delivery of IT agenda for Integrated operations is dependent on multiple IT platforms and Global Order 2 Cash is one of those. The platform delivers strategic and global IT solutions for end to end Order to Cash cycle aligned to the iOps ways of working. Some of these solutions are Pega, High Radius & S4 HANA AATP. Aligned to the iOps roadmap, we are delivering these solutions across markets globally and the scale of our operations plus user base is expanding with each business go live. To ensure that we are able to scale in a sustainable manner without causing any disruption to iOps roadmap, stability of technology platforms and IT operations needs to be considered as a key priority for the platform. Most of the practices / processes needed to ensure the above are either initiated fresh and some might be yet to be initiated. All the O2C technologies being in nascent stage, its also important to understand the purpose of each and every IT practice needed as part of the portfolio. Deliver stable IT platform and AM operations to support the iOps global delivery by scaling up the platform operations with the help of fit to purpose and cost-effective IT practices is the main purpose of this job.Key accountabilities:Platform Management* The technology solutions delivered as part of O2C application suite is a mix of on premise and cloud-based applications.* The various IT practices like Change & Release Management, IT Security & Access Management, Performance, Data Volume Management etc. needed to deliver a stable and future ready IT platform, to be established and governed* Supplier management to ensure that team is equipped with the right set of resources required to run the platform* Budget management for various IT practices and innovations within Platform management like automated testing, DevOps practices etc. to make the operations more robust* Output of this practice should be a resilient and future ready platform for onboarding new applications and marketsApplication MaintenanceEstablish and govern, Fit to Purpose AM practices to ensure the following: * AM team is adequately sized to resolve the existing incident base and can cater to the upcoming volumes of incidents with onboarding of new markets* SLA compliance in line with the service criticality of the applications in scope of the platform* Cross platform governance to ensure that the issues with integrated applications like ECC, ACTPM, Mulesoft, Dell Boomi etc. are not making the O2C applications unusable* Governance forums with the business units, O2C hubs to ensure user satisfaction of the application functionality and experience* Establish a ?Technology with Purpose? model to ensure that the business users are delivered with at least the acceptable value perceived from the technology investment and at the same time ensure complete service performance compliance as per Unilever standards* Supplier Management to ensure that the platform is equipped with the right supplier base required to support our applications in the longer term. Derive the short- and long-term supplier strategies in line with Unilever supplier policies* Budget Management to ensure adequate funding is available to support the procurement of various IT components like subscription, recurring licenses and support services, required to run our applications.* Budget management would also include demand forecasting, working with finance business partners to ensure timely approvals, spends projection, tracking and delivering committed financial savings to the finance partners* The output of this practice should be resilient and stable applications targeted towards delivering the required technology value at the most optimal costService DeliveryEstablish and govern, Fit to purpose Service Delivery practices to ensure the following: * Application life cycle management ? starting from Service Introduction (inclusive of process like criticality, IT security assessment etc) to creating a service model, establishing service acceptance criteria, keeping the application status updated in CMDB and decommissioning of the service.* Governance around onboarding new features and markets to an application. This would include practices like Service rehearsal, operational acceptance, periodic governance etc.* Governance to ensure all the platform services are free from any potential vulnerability. Any such vulnerabilities should be tracker, reviewed and mitigated in a timely manner* Governance to ensure any service downtimes etc. for activities like upgrades and other maintenance windows are planned in advance and the required downtime windows are aligned with required stakeholders* Act as a single point of contact between the various IT platforms and business users to ensure that anything needed to run the service is well managed and the users are informed about any such impacts on service availability in a timely manner.Job Scope :We are looking at someone who can strengthen and run brilliant operations to ensure zero disruption to our portfolio of apps in SHE space. Work with the central/cluster SHE teams and multiple stakeholders to manage the end-to-end delivery through L1, L2, and L3 teams and ensure that the deployment processes are well followed. Ensure that the Service Providers deliver IT services (Application Support and Application Maintenance) in accordance with the agreed scope & service level agreement (SLA) for our portfolio. Also ensure information security and data privacy is maintained on the SHE IT Landscape.Key areas of work will include:* Experience in working with global vendor partner teams.* Exposure to global delivery & operations in multi technology environment.* Experience in IT applications delivery or maintenance* Excellent written, verbal communication, interpersonal skills* Self-motivated: able to handle multiple workstreams, prioritize, and manage time efficiently* Strong stakeholder management to be able to work with global Stakeholders to ensure alignment within and outside Unilever.Desirable Skills* Understanding of IT, Azure, Cloud technologies* Understanding of Supply Chain processes* Experience on Application Maintenance, Service Delivery, and IT Platform ManagementExperience and qualifications required:* Overall 10+ years of experience in IT of which 5+ years of experience working on Application Maintenance, Service Delivery, and IT Platform Management* Bachelor?s in engineering (or equivalent), Computer Science required, and Masters/MBA prefer

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