Visit the client?s offices, if in the same city, to establish better communications.
Clients & Travel Agencies must be contacted no later than 7 business days after the delivery of invoice to ensure that the bill has been received and that there are no disputed or questions about the bill. Contact can be made via phone or e-mail.
Scan and filling all invoices, and delivery documents.
All communication with the client on past-due accounts must comply with CR-W140
Collection Guidelines when collecting past-due accounts, the goal of the process is to collect payment from the client AND preserve the relationship with the client. The sales, Catering or Conference Services manager associated with the client must be notified when accounts become past-due.
Print, prepare and mail statements for outstanding C/L accounts at least twice per week.
Answer guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments if necessary on a timely basis.
Have an obligation to perform collection activities in an ethical and transparent manner,
Consistent with Four Seasons Ideals and all local legislation.
Perform any additional duties as assigned by the Director of Finance, Assistant Director of Finance or Credit Manager
