| Job Location | Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Qualifications (Academic, training, languages) * Bachelor degree in Management or equivalent. * Capable of using technology systems and tools; proficient in Microsoft Office. * Fluent in English & Arabic Languages. Work Experience * 5 - 7 years of Call/Contact Center experience in Airlines/Hospitality 3 of which in a management level in airline industry, experience with low cost airline is a plus. * Working experience in developing business plans, policies and procedures, setting targets and performance management versus competencies and KPIs. * Strong knowledge of Contact Center technology, systems and tools for both inbound/outbound services. * Developed skills in planning and organizing large service delivery functions. * Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions. * Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. * Employs a balance of technical expertise, and interpersonal relations to execute new initiatives that support companys objectives. * Product knowledge; capability of understanding market trends and channeling them leading to effective customer care solutions. * Effective Sales and Marketing techniques.
Keyskills :
Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africas first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabias fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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