Client Success Manager Cloud

Job Description

IntroductionAt IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk.Your Role and Responsibilities-This position assists with efforts focused on helping clients across MEA to achieve their business goals for our IBM Cloud Platform offerings, resulting in customer satisfaction, retention, growth, and referencability.-The position has a key role in driving the IBM Cloud consumption health, retention, and growth of IBM existing Cloud Platform clients.Responsibilities:-Monitors the health of assigned accounts and coordinates a set of actions to help ensure client success .-Works with client to develop a "success plan", a plan of action to help ensure customer success and ROI.-Makes customers aware of standard ways to leverage IBM Cloud solutions.-Builds and sustains relationships with stakeholders in assigned accounts.-Helps to educate clients on the IBM Cloud offering strategy and roadmaps.-Helps to solicit client feedback on IBM Cloud features and capabilities.-Assists in driving attendance at events and PR activities.-Encourages participation in global and regional user events; leverages online and in-person customer events to share leading best practices.-Assumes additional responsibilities as assigned. REQUIREMENTS: Skills:-Environment: Professional knowledge related to Cloud IaaS/PaaS workloads .-Communication/Negotiation: Engaged as an independent professional.-Ability to articulate and compare alternatives approaches.-Negotiate with specified objectives. Problem Solving: Recognize problems related to project objectives.-Creativity and judgment applied to professional technical, or operational problems.- Independently generates solutions, based on analytical skills & business knowledge.- Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.-Contribution/Leadership: Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international).- Understands departmental mission and vision.-Provides advice in technical/operational domain of specialization.-Generally controls own work priorities and methods requiring tradeoffs.-Impact on Business/Scope: Accountable for individual or team, or department results, and for the impact of the results on functional activities.- Participates in overall departmental program planning.- Will budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.About Business UnitDigitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our clients data, no matter where it resides, to respond to changing market dynamics.Your Life at IBMWhat matters to you when youre looking for your next career challengeMaybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust - where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You at IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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About Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the regions technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the companys history and, today, IBM is much more than a hardware, software, services company. IBM is now emerging as a cognitive solutions and cloud platform company.