? Reviewing & releasing pre-arbitration, pre-compliance correctly on visa online, mastercom, diners xchange and within scheme regulations to ensure no losses to NI / Merchant.
? Retrieving & Analysis of the Supporting Documents for Chargebacks.
? Processing of merchant its letters for copy requests & chargebacks received on a daily basis to ensure there is no time gap.
? Reviewing & releasing representments to schemes.
? Review and updating chargeback MIS on a daily basis to ensure record correctness.
? Review & release of financial batches, fee collection & funds disbursement for chargebacks; debiting merchants write off to ensure financial entries are passed regularly.
? Coordinating, advice & guidance to merchants, third party banks/ schemes & internal stakeholders for chargeback related queries.
? Review and monitor filing of chargeback documents for future retrieval in compliance with NI-policies.
