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Care Technical Customer Advocate

1.00 to 10.00 Years   Egypt   22 Jul, 2022
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people?s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team you?ll be part ofWe are seeking a Support Engineerto join our care team based in Cairo/EgyptAs a Support Engineer you will be responsible forplanningand executing technical tasks to support our customers.In this role you will be working in a team, but you will be autonomouslyable to solve the customer issues and accommodate theirrequests according to Nokia Processes.As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.What you will learn and contribute toAre you passionate about solving problems?As part of our team, you will:

  • Plans and executes technical tasks requiring specialist skills in own professional area.
  • Works independently with the responsibility for solving customer request cases and reporting according to processes.
  • Identifies and solves technical problems.
  • Plan, design, test, execute, analyse, and reporton process improvements to gain fastest troubleshooting.
  • Support areas by participating in emergency 24/7 duty.
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