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Call Center Agent

1.00 to 3.00 Years   Egypt   29 Nov, 2021
Job LocationEgypt
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

Resolves customer complaints via phone or face to face. Seizes opportunities to upsell products when they arise Greets customers warmly and ascertains any problem they may have. Advises on any information the customer may need. Works with the customer service manager to ensure proper customer service is being delivered. Resolves problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Coordinates with other departments to Solve Customers Complaints.

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