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Branch Manager ( experience in the car rental sector )

1.00 to 10.00 Years   Egypt   03 Aug, 2022
Premier Services and Recruitment
1 Jobs Openings
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

& Specification:Branch tasksThe main task of the branches is to rent cars in an efficient way whereby strictly adhering tothe service guidelines.A branch manager who usually reports to the operations manager willsupervise at least two rental sales agents which are working in shifts (dependingon the opening hours) to serve the customers. Larger rental locations willhave a branch supervisor who assists the station manager in addition.Cleaners and drivers.Everybody in the branch except for cleaners and drivers will work on the same daily tasks which are explained below:

  • Fleet managementFleet planning for the own branch office by checking number of reservations, requested vehicle groups and available cars / cars to be returnedFleet planning for high and low seasons (stop sell, on request)Report cars for sale to the headquartersFollow fleet managers instructions for car repairs and maintenance
  • Daily OperationsCreate reservationsCreate rental agreementsCoordinate deliveries and collectionsMonitor of ?open? rental agreements, cars to be returnedTake care of long-term / monthly rentalsDaily fleet checkClose rental agreements / producing invoices (if not handled centrally by HQ)
  • Customer service / salesCreate offersTake care of customer?s problems, requests, etc.Advise customers (vehicle types, GPS systems, prices, terms & conditions, etc.)Handle customer complaints
Support customer acquisition by advising customers of corporate programs, loyaltyprogramsCollaborate with headquarter sales management (collect leads)Sell insurances, up-sells, and additional extras
  • Branch organizationMake sure everything is clean and tidyAdhere to the individual operational procedures of the country / branchAttend to the corporate identity
  • Vehicle managementTake care vehicles are clean and all equipment is in the carManage deliveries / collections proper and in timeMake sure vehicles are checked carefully for damages, missing parts, fuel level
  • Human Resources Management (in particular for Branch Manager)Communicate new information or procedures to the team.Organize and plan effective staff attendance (shift plan).Select personnel according to Company requirementsShow leadership, motivate branch employees, define branch and individual targets,identify ?high potentials?
  • Controlling (in particular for Branch Manager)Monitor KPI?s, e.g., utilization, check-outs / employee, RPD?s, incremental sales, costs per turnaround, etc.Monitor competition in the area (check pricing)Plan the budget for the branch in coordination with HQ, financial managementHandle cashbox, check and sign invoices (if not handled centrally via the HQ)
Skills :
  • Microsoft Office : Professional
Languages:
  • English : Excellent
Job Details Country: KUWAIT City: Kuwait Job Type: Full Time Industry: Fleet / Transportation, Salary From: 390 Salary To: 450 Gender: Salary Negotiable: No Age From: 25 Age To: 35 Experience: 6 - 10 Years

Keyskills :

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