Assistant Learning Manager

Job Description

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.Our family members are masters at their crafts ? a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.Four Seasons Resort Sharm El Sheikh, South Sinai. The resort sprawls across an enchanting natural preserve and is embellished by the emerald-colored Red Sea.The transferring employee should have the Egyptian passport.Summary:Delivers workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel?s needs by identifying and implementing learning and performance improvement strategies that support the hotel?s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure managers? leadership skills are developed by means of their competencies and employees are trained on the needed skills to successfully perform their jobs to attain service excellence.Education:A university degree or equivalent experience required.Experience:Minimum of 3 years experience working in a managerial capacity;Experience in hotel operations, preferably Four Seasons or other service environments or;Experience in adult education or a similar environment;Experience managing in diverse cultures.Key Knowledge

• Adult learning styles and principles
• Needs Assessment methodologies and learning needs identification
• Learning technologies, such as e-learning options and distance learning
• Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick?s 4 levels
• Project planning tools and processes
• Communication and influencing strategies
• People & Culture systems and how they integrate, such as recruitment, selection, compensation, performance management
• Basic budgeting, accounting and financial management
• Current on industry trends affecting workplace learning

Key ActionsImplements Vision: Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.Establishes Strategies: Develops long-range learning, development, human performance strategies to implement the vision.Manages Staff: Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement. Trains new Designated Trainers when required.Manages Peers: Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period. Trains managers to train their employees in the needed skills area.Supports Planning Committee: Trains and assists Planning Committee members to conduct management development programs, and blended learning programs to their direct reports.Drives Standards Achievement: Is a champion for Core and Culture Standards achievement through training, testing, campaigns, and initiatives.Operation Focused: Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis.Identifies Guest Expectations: Works with hotel management to identify performance gaps through the analysis of Glitch Reports, Guest Comment Cards and LQA International Spotter Reports.Facilitates Programs: Is able to facilitate learning programs for managers and employees when required.Collaborates with Managers: Consults with managers to determine solutions to needs and implement change initiativesKey FunctionsPeopleActive in identifying staff development needs at an individual & group level Builds and maintains confidence and credibility with employees, supervisory and managerial staff Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved Provides senior management with accurate and objective feedback for solutions with respect to employee relations and learning needs Identifies breakdowns in systems and processes amongst or within departments Actively solicits feedback from management on which learning programs are needed and the optimal time to schedule such programs or initiatives Regularly coaches and develops Designated Trainers (DT) in their role and responsibilities Trains Managers and Planning Committee Members to facilitate training programs for their direct reports Partners with peers and superiors to determine performance gaps and learning needs Develops solid relationships with all new hires to act as a supporting role during their probationary periodProductFacilitate the Four Seasons Introductory Training Program modules (EMBARK) for all new hires to standard Coordinate New Manager Orientation (NLO) and support those managers through the process Conduct Designated Trainer Workshops (DTW) and needed follow-up skill programs Co-facilitate and/or coach others to facilitate Management Development Programs and Toolkits Coordinate and adapt the Supervisory Development Program to local needs Rapidly create and develop blended learning programs that target management competencies. Participate in and support Hotel Committees (e.g. Safety Committee, Glitch Committee, Terry Fox Committee) Create and produce an annual Learning Needs Analysis (LNA) and Training Plan Prepare and Produce monthly and quarterly Training Calendars Ensure Standards Training Manuals are updated and formatted correctly in departments Drive and participate in Standards achievement through testing, training, campaigns, and initiatives Produce relevant e-Knowledge Suite and Standards Testing Reports to determine trends and patterns Regularly benchmark the learning function with Corporate Learning Success LevelsProfitEvaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change. Analyze service gaps in Glitch Reports, Guest Comment Cards, and LQA International Spotter Reports to improve service levels and close performance gaps Create and adhere to an annual budget for all training programs, initiatives, and learning resourcesKey TasksPrepare and maintain training attendance records Adhere to the guidelines of the Management Development Update (MDU) Assist in coordinating and participate in employee relations events Coordinate and organize programs facilitated by internal and external trainers Market the learning function?s programs, initiatives, and e-Knowledge Suite Communicate the effects of the learning function through bulleting boards and Planning Committee meetings Attend scheduled Learning Manager conference Comply with all company policies on ethics.

Keyskills :