Assistant Learning & Development Manager

Job Description

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.Our family members are masters at their crafts ? a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.Four Seasons can offer what many hospitality professionals dream of ? a chance to define a life-long career with global potential and a real sense of pride in work well done.In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.Ultimately, our culture breeds success, and rewards it in many different ways.Four Seasons Hotel Cairo at the First Residence dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.We are currently looking for a Assistant Learning & Development ManagerKey Functions:People- Active in identifying staff development needs at an individual & group level - - - Builds and maintains confidence and credibility with employees, supervisory and managerial staff.- Acts as an objective third party in counseling, problem solving or conflict situations where learning issues are involved.- Provides senior management with accurate and objective feedback for solutions with respect to employee relations and learning needs.- Identifies breakdowns in systems and processes amongst or within departments.- Actively solicits feedback from management on which learning programs are needed and the optimal time to schedule such programs or initiatives.- Regularly coaches and develops Designated Trainers (DT) in their role and responsibilities.- Trains Managers and Planning Committee Members to facilitate training programs for their direct reports.- Partners with peers and superiors to determine performance gaps and learning needs-- Develops solid relationships with all new hires to act as a supporting role during their probationary periodProduct- Facilitate the Four Seasons Introductory Training Program modules for all new hires to standard.- Coordinate New Manager Orientation (NMO) and support those managers through the process.- Conduct Designated Trainer Workshops (DTW) and needed follow-up skill programs.- Co-facilitate and/or coach others to facilitate Management Development Programs (MDP) and Toolkits.- Coordinate and adapt the Supervisory Development Program (SDP) to local needs.- Rapidly create and develop blended learning programs that target management competencies.- Create and produce an annual Training Needs Analysis (TNA) and Training Plan-- Prepare and Produce monthly and quarterly Training Calendars-- Ensure Standards Training Manuals are updated and formatted correctly in departments.- Drive and participate in Standards achievement through testing, training, campaigns, and initiatives.- Produce relevant Standards Testing Reports to determine trends and patterns. - Regularly benchmark the learning function with Corporate Learning Success Levels.Profit- Evaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change.- Analyze service gaps in Glitch Reports, Guest Comment Cards, and Richey International Spotter Reports to improve service levels and close performance gaps.- Create and adhere to an annual budget for all training programs, initiatives, and learning resources.Requirements:- Minimum 3 years of experience within the Learning and Development function.?- Excellent communication and presentation skills.?- Excellent command of English language.

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