| Job Location | egypt - Egypt |
| Education | Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
As part of Air Liquide Group, Air Liquide Egypt has the capacity to apply global resources and expertise to local market needs. Air Liquide is today working with many industries overall Egypt and creates high level of trust with the companies supplied by this local and global leader.Missions and Responsibilities? To provide prompt 1st line support for Applications for Egypt & Senegal. Enter all requests correctly into Helpdesk system and escalate to 2nd & 3rd line support as necessary.(GD, ORA, RMG, RMO, COT, CP, HITS, SEPA, BRTool, Integrations: Maximo, ORA, COT)? Provide 2nd Level Support for Egypt and Senegal for Gideons application and RMG? Following agreed procedures for Service now and IS Department and follow the SLA for the tickets and requests,? Provide level 1 trainings for users, liaising with different departments for issues and requests resolution from above.? Provide on site support in Air Liquide HQ during business hours, and remote out of business hours if required.
Keyskills :
Application Support Engineer
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