DC Ensure that all requests received by the Unit on various applications are processed and responded
within SLA.
Ensure Required MIS is up to date and provided to the required teams as per procedures.
Ensure that the merchant setups and processed files are transmitted via secured means. All policies
are adhered and no audit points are raised.
Ensure that there is no impact to BAU in the absence of Supervisor or Manager and process is not
impaired.
On a daily basis, all requests /queries/issues from the internal and external customers should be closed and no request should be outstanding as per cut-off time.
Ensuring that all activities are carried out as per compliance and procedures laid down.
Authenticate the signatories on request forms.
Suggest initiatives for the improvement of processes.
