Workplace Technology Manager

Job Description

What youll need to succeed - Strong experience in leading people and stakeholder management experience at a senior level- Strong understanding and support of end to end Workplace Technology and the management of KPIs and SLAs across a team with skills and experience based both locally and virtually- Ability to deliver consistently professional, high quality work in a fast-paced environment- Excellent customer service and interpersonal skills; professional demeanour - meeting and exceeding expectations, delivering a high-quality best in class service for our customers who use our technology and demonstrating innovation and creativity when leading teams to develop solutions to meet customer needs- A proven ability to plan, organise, prioritise, manage and track numerous concurrent activities to successful outcomes- Knowledge of and experience with Office 365/Slack/Google Workspace products and emerging features- Experience in user adoption strategies for collaboration capabilities in a large-scale enterprise- Time management skills with the ability to prioritize and multi-task in a fluid environment- Strong investigative and analytical skills to identify problems and develop solutions- Ability to work independently with minimal supervision in a busy, dynamic work environment- Minimum of 5 years of experience in a technical management or technical lead position- ITIL foundation certification required- Demonstrated working knowledge of moderately complex hardware and software products and problem solving/troubleshooting skills- Broad range of network and desktop knowledge spanning iOS/Windows/Android- Strong AV, Video Conferencing, VOIP Exposure- Strong experience of MDM, MAM and Mac Management tools such as Ivanti/Sorti/SCCM (UEM preferred but not essential)- Strong experience of Desktop application Management - Strong experience of AD/Intune- Good experience of Automation Tools, from inception through to implementationWhat we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

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About Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the groups success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Groups competitive edge in todays market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.