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Waiter

1.00 to 10.00 Years   Dubai, United Arab Emirates   02 Mar, 2024
Bateel International
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryCatering, Food Service, & Restaurant; Food & Beverage Production
Functional AreaNot Mentioned

Job Description

Job Purpose:?The Waiter/ (ess) will serve food and beverages to Bateel guests according to service standards.˙They will be a brand ambassador, and endeavour to provide exceptional levels of service through a personalised guest experience that aims to delight and exceed customer expectations every time.Key Accountabilities:Guest

  • Consistently creates a warm, thoughtful and sincere guest experience through a personalized approach and attention to detail.
  • Will go the extra mile to try to understand and anticipate customer needs making every guest feel unique and valued.
  • Is prepared to confidently provide solutions to guest queries but will escalate issues where appropriate to the duty manager.
  • Gets to know and build a rapport with regular guests.
˙Service and Operations
  • Handle guests? order and accurately inputs orders in the Caf‚ till system, adhering to cash handling procedures and cash register policies
  • Checks the quality and consistency of food and beverages before they are served
  • Efficiently clears tables and plates, glassware etc.
  • Notifies the Manager of specific guests? needs and requests.
  • Checks all set ups, and organise the side station before and after the operation of each shift as per side station set up standard
  • To complete cleaning duties as per cleaning schedules and instructions of duty manager as required.
  • Adheres to all other service standards and procedures (Manuals / SOP, HACCP)
Brand Standards
  • To act as a Bateel brand ambassador inside and outside of work.
  • Works to uphold quality and pride in their work, themselves and their Caf‚.˙˙
  • Maintains the presentation and effectiveness of the caf‚ by proactively ensuring their area is clean and organised.
  • Ensures that maintenance issues or hazards are escalated to the Manager/Facilities team where appropriate (e.g. floors, tables walls, plumbing, equipment/ tools).
  • Adheres to grooming guidelines.
˙Product knowledge and Selling
  • To have full knowledge of all menu and beverage items, ingredients and preparation methods.
  • Can confidently discuss menu items with the guest, and assist with guest?s queries in an informative and helpful way.
  • Suggests additional and/or alternatives that meet guest?s needs wherever possible.
  • Proactively seeks information about the products, recipes and other food and beverages being served in the Caf‚.˙˙This includes where applicable, Bateel retail products.
˙Health and Safety
  • Responsible of the health, safety and welfare of all guests, colleagues and self at all the times.
  • With no exception will strictly comply with all hygiene, sanitation and food safety guidelines as laid out by the Company, in line with local Country Laws, and regulations.˙
Lives and Advocates the Bateel Values:
  • Quality
  • Innovation
  • Authenticity
  • Integrity
Experience requirement:
  • Minimum 2 years? experience in hospitality industry
  • Proficiency in both verbal and written English Language with the ability to communicate effectively within a multi-national/multi-cultural environment.
Qualification and Licenses requirement:
  • High School Certificates/Diploma
  • Occupational Health Card

Keyskills :

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