Talent & Culture Manager

Job Description

Operations:- Responsible for the Heartists accommodation and issues related thereof.- Provides training to support quality standard.- Assist with the implementation of new policies, procedures and standards.- Provides active consultation to HODs on Quality projects and performance.- Leads project team and achieve completion (roll out brand standard, ISO, etc)- Measures & monitor brand standard compliance by self audit.- Collaborates with Key Team Members to review and enhance possible improvements to service standard.- Modifies working methods to comply with the brand philosophy.- Mobilises all managers in the hotel to work in project mode on "Training & Quality".- Participates in the selection and certifying of TWI trainers.- Supervises, motivates & actively maintains the TWI trainers force.- Advises and assists management in achieving specific training and development objectives.Administration:- Finalize all monthly and periodic TC/LD reporting requirements.- Coordinate the administration and negotiation of bargaining with necessary recruitment agencies.- Spearhead the annual review and update of all position & candidate profiles and job descriptions within each department.- Coordinate and evaluate internal and external training programs.- Develop with the Hotel Manager the hotels succession plan, including the internal transfer list, the ACCOR CV notifications and regional vacancy listings.Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:- Ensure proper care of all equipment and furniture entrusted for Heartists use.- Be well-familiar with the hotels policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.- Respects and ensures respect of the hotels commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).- Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotels policy on Fire, Hygiene, Health and Safety.- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.- Does not disclose any financial information or any other information of the Accor Hotels.

Keyskills :

About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.