| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
- Process all retail sales and posting charges.- Identify to manager any posting discrepancies.- Attend product or education classes related to position.- Attend all staff training in accordance with the Annual Training Plan.- Provide staff mentoring when required.- Greet all arriving and departing guests by name.- Answer the telephone in a prompt friendly manner.- Receive and respond to all guest concerns, comments or complaints with discretion and urgency.- Introduce guests to the Spa Supervisor, advise all incoming guests of spa procedures, special instructions, additional available treatments and billing procedures.- Provide explanations of services provided and spa specialties.- Inquire as to the guest experience and level of satisfaction with treatments and services.- Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.- Ensure that the standards of guest service are as set in the spa training manual are conducted as per the standard operating procedures.- Conduct butler service consultation and full fill guest profile form, if the Spa Supervisor is not available.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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