| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Are You a StarIn order to be qualified for this role you should possess the below criteria:Required Qualifications:- Preferably a Bachelors degree in Information Technology and/or relevant field.- 3-5 years in Helpdesk/Analyst roleRequired Experience:- 1-2 years in Supervisory roleJob-Specific Skills:- Utilizing technical skills - Demonstrable experience in autonomous support and proactivity in improving a Service and Support function- Following ITIL best practice where appropriate.- Knowledge & experience of industry best practice in IT service delivery.- Strong technical understanding of the key technologies we use.- Organize team tasks and projects.- Experienced Mentor.- Strong Server Skills.- Excellent trouble shooting skills and ability to work autonomously.- Team Training.- Incident Management process.- Participate in the development and improvement of the service, support, processes and procedures (ITIL).- Ensure incident queues are kept up to date e.g. customers regularly informed of progress.- Monitoring and maintaining service desk performance and systems to a high quality and standard.- Mentor, coach and assist members of the team.The Best Part of The StoryWe offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
Keyskills :
Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leaderships vision of positioning the emirate as a compelling global tourist destination.
The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate Dubai, Bollywood Parks Dubai, and LEGOLAND Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014
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