SENIOR CUSTOMER SERVICE& PRICING EXECUTIVE

Job Description

Skills required:?Extremely well versed with pricing process & current market trend for sourcing the competitive process.?Outstanding customer service and communication skills.?Excellent negotiation skills specially with liner/Airline & Overseas agent.?Good communication skills with customer/ carriers & agents. (Aggressive / logical approach & ability to convince customer & vendors)?High attention to detail.?Strong sense of urgency and aptitude to work under pressure.?Must be able to prioritize tasks.?Ability to work independently or as a flexible team player.?Good network within shipping line/import agent & cross trade business.?Import/Export documentation experience and understanding of international shipping is a must.?Excellent proficiency with ExcelJob description:?Checking for the most current and accurate shipping rates from suppliers and carriers on a regular basis?Providing quotes to customers in a timely and professional manner, ensuring the quotes accurately reflect the rates and services offered.?Negotiating pricing and services with customers to ensure the company is providing the best value while maintaining profitability.?Maintaining accurate records of customer quotes and pricing information for future reference and analysis.?Overseeing the customer service and pricing functions of the company, ensuring high-quality service is provided.?Developing and implementing pricing strategies to increase profitability and remain competitive in the market.?Managing the day-to-day operations of the customer service and pricing teams, including staffing and resource allocation?Negotiating and managing contracts with customers and suppliers to ensure favorable pricing and terms.?Collaborating with other departments to ensure seamless customer service and efficient pricing processes.?Analyzing customer and market data to inform pricing decisions and strategies.?Monitoring and reporting on key performance indicators related to customer service and pricing.?Ensuring accurate and timely communication with customers and stakeholders?Providing feedback and coaching to customer service and pricing teams to improve performance.?Participating in the recruitment, training, and development of customer service and pricing staff?Keeping abreast of changes in the freight forwarding industry and ensuring the customer service and pricing teams are up-to-date with the latest information?Developing and implementing customer service and pricing policies and procedures to improve efficiency and productivity.?Managing customer complaints and resolving customer service and pricing issues?Engaging with customers through various channels, including phone, email, and live chat?Continuously seeking out opportunities to improve the customer service and pricing experience and proactively addressing customer needs and concerns.?Analyzing customer service and pricing data to identify trends and areas for improvement.

Keyskills :
Shipping

About Company

Avantgarde Logistics set sail in the year 2002 in Dubai, and today it?s one of the fastest growing freight forwarding agencies in The Middle East. Our expertise lies in Automotive, Industrial Equipment, Oil and Gas to name a few. Our services include Freight Forwarding, Warehousing, Storage, Pre-retailing, Dedicated Transport service, Shared user distribution, international supply chain management, and Back-of-house support.