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Sales And Service Advisor

1.00 to 10.00 Years   Dubai   07 Mar, 2023
Abu Dhabi Islamic Bank
Job LocationDubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking /Accounting /Financial Services
Functional AreaNot Mentioned

Job Description

JOB DESCRIPTIONRole : Sales and Service AdvisorLocation :Dubai Role Purpose:

  • To source & facilitate home finance applications for the entire onboarding journey of the customer
  • To ensure that individual targets are met month on month
  • To identify business development opportunities to increase sales
  • Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
  • To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
  • Responsible to close customer complaints and ensure the customer is satisfied with the service provided
  • Ensure TAT is adhered to where possible exceed customer expectations
  • To ensure the daily submissions are complete in both documentation and credit requirements
  • Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements
  • To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
  • To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.
Key Accountabilities of the role
  • To ensure monthly disbursement targets are met.
  • To ensure complete and correct applicants are submitted for a smooth and successful process.
  • To ensure new avenues are opened such as to source new business and meet monthly targets
  • Ensure Customer queries are resolved within agreed TAT
  • Positive Customer feedback
Specialist Skills / Technical Knowledge Required for this role:Sales & Customer Service Experience Real Estate Market Knowledge and working experience Home Finance Banking experience preferred Good Problem-solving skills Excellent Communication skills

Keyskills :

About Company

Abu Dhabi Islamic Bank PJSC (Arabic: مصرف أبوظبي الإسلامي) is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.

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