Sales and Customer Service Executive

Job Description

Overview: We are looking for the right member to provide our clients with outstanding customer service and support. As the face of our company, the successful candidate will be presentable and friendly, with outstanding people skills. We are looking for talented candidates who can multi-tasking, with excellent communication and organizational skills. Responsibilities:

• Greeting and welcoming customers: Individuals will be the first point of contact for customers visiting the Studio. The candidate should have a warm and friendly demeanor to create a welcoming atmosphere.
• Attending all incoming inquiries promptly and professionally via phone calls, Whatsapp messages, and emails. This includes providing information about the print services, pricing, and availability.
• Identify the potential clients, persuading them to achieve the specific business target
• Managing appointments: Scheduling and rescheduling appointments with designers, coordinating with the production team and design team to keep track of any changes to the schedule.
• Providing information about Studio services: You should have knowledge of print services, including digital printing, graphic design, and finishing services. You should be able to provide customers with information about pricing, turnaround times, and other relevant details.
• Processing orders and payments: You will need to process orders and payments accurately and efficiently. This includes creating invoices, collecting payments, and maintaining records of customer transactions.
• Maintaining a clean and organized area: You should ensure that the reception area is clean and organized. This includes keeping the area free of clutter, stocking supplies, and maintaining a welcoming atmosphere.
• Providing exceptional customer service: You should provide exceptional customer service to all customers. This includes addressing customer concerns, answering questions, and providing guidance to customers who may be unsure about our services.
• Scheduling jobs for the production team, ensuring that all jobs are completed on time and according to the customers specifications. This includes coordinating with the production team to ensure that all necessary materials are available and scheduling deliveries if necessary.
• Compile reports on the Studio operations, including customer feedback, sales data, vendor/supplier information, and inventory levels. This information will be used to inform business decisions and improve the print shops operations.
• Upselling materials and additional products by identifying opportunities to upsell materials and additional products to customers. This includes recommending higher-quality materials or additional services that may enhance the customers project.
• Maintaining relationships with vendors to ensure that the company has access to high-quality products at reasonable prices.
• Petty cash management - Compute, classify, and summarize petty cash expenses, reimbursements, claims, disbursement, etc. to make sure payment amounts, records, and supporting documents are correct. Prepare accounting reports for Petty cash.
• Overall, as the Sales and Customer service executive of Studio Paper, the candidate will play a critical role in ensuring that the studio runs smoothly and that customers receive the services they need efficiently and professionally. The ability to manage appointments, schedule jobs, compile reports, and upsell materials and additional products will be essential in helping us to achieve goals and provide exceptional customer service.

Required Skills

• Proven work experience in Sales, Client Relations/Customer service, or a similar role
• Excellent cold-calling, objection-handling, and closing skills
• Ability to prospect via telephone or other media to set in-person appointments
• Strong attention to detail, proactive and flexible approach with the ability to multi-task
• Ability to work effectively under pressure and meet established deadlines
• Ambitious, resilient, and driven, with the desire to succeed
• Passionate about their work with a can-do attitude
• A team player capable of working cross-functionally in a collaborative manner
• Results-orientated, with the ability to drive and deliver the implementation of new ideas
• Excellent presentation, time management, and delivery skills
• Arabic language proficiency is an added advantage and will be preferred.

Working hours - 48 hours per week, Monday to Saturday. Job Type: Full-time Salary: AED5,000.00 - AED7,000.00 per month Experience: sales: 2 years (Preferred) Customer Service: 2 years (Preferred) Language: Arabic (Preferred)

Keyskills :
Sales PromotionCustomer Support ExecutiveSales RepresentativeCold CallingTele Sales

About Company

Recruits management Consultancy