| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Reservations- Ensures that all incoming reservations received through telephone, fax, email or internet and handled and responded to as per policies and procedures.- Controls and updates room availability. Observes and keep track of reservations trends for purpose of yield management.- Coordinates with the Front Office Manager and Senior Sales with regards to group/corporate bookings.- Double-checks the daily arrival, cancellation, no-show, and VIP reports for accuracy.- Ensures the filing system is kept updated by putting together old and inactive files and stores these items for possible future reference.- Ensures all Heartists within the Reservations team have complete knowledge of special package rates, restricted dates.- Checks new accounts and new rates and checks accuracy of all contracted rates inputted in the system.- Maintains a database of all the regular guests and accounts.Administration:- Regularly checks the input and the quality of data (segmentation, denials tracking, etc);- Updates the event database (e.g. in RMS).Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:- Ensures proper care of all equipment and furniture entrusted for Heartists use.- Be well-familiar with the hotels policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.- Respects and ensures respect of the hotels commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).- Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotels policy on Fire, Hygiene, Health and Safety.- Ensures that confidential records and other confidential information are properly safeguarded and are not removed from the office.- Does not disclose any financial information or any other information of the Accor Hotels.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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