Ensure that all guests are warmly welcomed, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA.
Demonstrate comprehensive knowledge of Front Office procedures and computer system.
Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
Anticipate guests needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
Use guest name whenever possible in accordance with hotel standards.
Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIPs.
Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.
Convey information and messages to appropriate personnel in a timely and efficient manner.
Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
Be familiar with all vouchers and group billing procedures.
Adhere to hotel credit procedures and policies at all times.
Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.
Maintain cash float and accurately handle money at all times.
Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
Maintain a clean and tidy work area in accordance with the hotel standards.
Adhere to hotel policy regarding uniform and personal presentation.
Ensure that your Manager is informed immediately of any emergency, security or health & safety matter.
Perform any additional duties as requested by Hotel Management.
Skills Required:
Must have excellent spoken and written communication skills.
Must have excellent customer service skills.
Must possess a professional presentation.
Must have a professional phone demeanor.
Must have strong computer software proficiency.
Must be able to handle cash and credit transactions.
Must have ability to maintain calm, polite, and patient in stressful situations.
