Receptionist

Job Description

Operations:- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.- Register and process check in for all arrivals.- Update and check guest information into the computer after a complete check in.- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.- Handle issuance of guest room key cards and ensure effective control for guest security.- Check and convey message to guests.- Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.- To check the paymaster and assist Supervisors to have No paymasters pending.- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.- Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.- File daily reception report and documents systematically.- Print panic report (at least twice a shift).- Attend briefings; take notes and action with appreciated follow up.- Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.- At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.- Coordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.- Perfect grooming all the time.- Drive Upselling.- Carry out any other reasonable task (which may not be stated here) as requested. Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:- Ensure proper care of all equipment and furniture entrusted for Heartists use.- Be well-familiar with the hotels policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.- Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.- Respects and ensures respect of the hotels commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).- Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire, Hygiene, Health and Safety.- Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.- Does not disclose any financial information or any other information of the Accor Hotels.

Keyskills :

About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.