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Operational Excellence Executive

1.00 to 10.00 Years   Dubai   22 Dec, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationDubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Operational Excellence Executive | Global Aftersales | AutomotiveOverview of the roleWe are currently looking forOperational Excellence Executiveto monitor the aftersales activities of designated branches to ensure the compliance with Al Futtaim Operation standards and feedback the performance for guidance and improvement.One of the main task is to identify opportunities for Operational Improvements through regular field visits.What you will do

  • Support the implementation of operational improvement projects by conducting detailed process studies in measuring and analyzing the effectiveness of program deployments.
  • Conduct regular trainings/ refresher sessions to improve the understanding of process standards for all branch associates and each role objectives to fulfil process requirements. Support branch management in developing Process Champions.
  • Act as an internal consultant for sharing and implementing operational excellence best practices across network. Support Operational Excellence Manager to improve the contents on Best Practice Bulletins.
  • Monitor Process KPIs of assigned branches and support branch managers in doing gap analysis, implementation of corrective actions and assessments to ensure that the gap is closed.
  • Perform the regular assessment of frontline staff to ensure their adherence on brand guidelines and customer service etiquettes.
  • Works with Aftersales Managers in assigned branches to find ways to improve the overall profitability of the branches by reducing Operating Cost & Expenses.

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