| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
- To follow up daily check lists.- To ensure a proper use of the telephone etiquette as per Sofitel standards.- To call the Assistant Laundry Manager or the Executive Housekeeper for advice in serious cases or if an approval is required.- To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.- To ensure a proper coverage and supervision of the Laundry at all times.- To respect schedules, terms and deadlines as agreed with the Management.- To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.- To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.- To share daily activity highlights with the Assistant Laundry Manager and / or Executive Housekeeper, including internal and external guest opportunities.- To assist in fulfilling administrative responsibilities and monitoring activities.- To be an ambassador of the Laundry and of the hotel, in and outside the work place.- To assist in interviewing potential candidates and in new ambassadors integration in liaison with the HR Department.- To create an atmosphere of high morale and a happy working relationship among the ambassador.- To develop ambassador motivation and performance through action plans. To be involved in ambassador retention and satisfaction.- To ensure trainings and regular "refresher" courses are conducted and attended as scheduled.- To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.- To carry out any other reasonable duties as assigned by the Assistant Laundry Manager and the Executive Housekeeper.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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