| Job Location | Dubai, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Islamic Banking |
| Functional Area | Not Mentioned |
The Service Desk Specialist will be the first point of contact for resolving IT-related issues and providing technical support to employees. This role is vital in ensuring the smooth operation of IT services and helping users resolve their technology-related challenges?ÿServe as the primary contact for IT support, responding to and resolving user-reported issues, incidents, and service requests.?ÿProvide timely and effective technical support through various channels, including phone, email, and chat.?ÿTroubleshoot hardware and software problems, guiding users through the resolution process.?ÿDocument and prioritize support requests, ensuring accurate and efficient case management.?ÿEscalate more complex issues to appropriate IT teams or Vendors and follow up on the resolution.?ÿAssist with software installations, updates, and configuration on users devices.?ÿProvide user training and guidance on best practices for IT usage.?ÿContribute to the improvement of IT service quality and efficiency by identifying recurring issues and suggesting solutions.?ÿStay current with technology trends and participate in training and development activities.
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