IT Field Support Technician

1.00 to 10.00 Years Dubai, United Arab Emirates 03 Aug, 2024

Driving license is one of the mandatoryTechnical Support:

Provide on-site technical support for desktops, laptops, printers, and other peripherals.
Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
Perform installation, configuration, and upgrades of IT equipment and software.
Set up and maintain user accounts, permissions, and passwords in accordance with company policies.
Knowledge in Access points, Files and printer sharing, Access Control, Networking

Networking:

Troubleshoot and resolve network issues, including LAN/WAN connectivity, VPN, and wireless networking.
Assist with the installation and maintenance of networking equipment such as routers, switches, and firewalls.
Perform network diagnostics and provide solutions to ensure optimal performance.

Client Interaction:

Act as the primary point of contact for clients on-site, ensuring excellent customer service and support.
Communicate effectively with clients to understand their technical issues and provide timely resolutions.
Train and educate clients on best practices for using IT systems and tools.

Maintenance and Updates:

Conduct routine maintenance on IT systems, including software updates, security patches, and backups.
Monitor system performance and implement improvements to enhance efficiency and security.
Document all support activities, solutions, and client interactions in the companys ticketing system.

Logistics and Travel:

Manage your schedule to visit multiple client sites within the assigned territory.
Ensure the safe transport of IT equipment to and from client locations.
Maintain a clean and organized vehicle for transporting equipment.

Reporting:

Prepare and submit regular reports on support activities, client feedback, and any recurring issues.
Provide insights and recommendations for improving service delivery and client satisfaction.

Keyskills :

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