IT Coordinator

Job Description

Looking for a smart, young candidate with excellent communication skills as this candidate will have to communicate in other regions as well.Below is the job description : this is the immediate requirement.Work location : Dubai, UAE. ( HO)Age : from 25 years to 30 yearsGender : Sorry seeking for Male candidates only due to the nature of work, and at times they need to sit late hours, pulling cables for fixing systems etc.Salary : AED 6K and can negotiable on current experience.Also, consider the freshers that got IT knowledge and zeal to learn to shape their career in IT.Work Experience 2 to 3 years UAE experience in the similar fieldDegree: Above Metric or any Diploma in ITNationality: AnyPeriod: 6 to 12 months can be extended based on the performance.Very good communicationRelevant experience as per the job description60% onsite job & 40% IT administration job.This position reports to Sr. IT Coordinator, responsible to be the part of part of a global shared service organization, and works in close cooperation with all IT teams.Main tasksEnd User Training identify needs, arrange trainings, and liaise with IT Communication and Training manager through online and physical training coursesLocal Contracts follow up with local vendor, identify needs and renewal cycle.Ensure local support to applications, network management, server management, order fulfilment, IT governance and securityLocal Deskside SupportAssist 1st Line support team if or when required, identify recurring issues/ problems and automation opportunities and report to IT Support Delivery ManagerMonitor user satisfaction scores, identify improvement potentialEnsure all incident and request registered in global helpdesk system is handled according to IT agreement, principles and guidelinesAdvice on IT investment BudgetProvide accurate reporting as requiredAct within the corporate governance policyAccountabilitiesOrder and secure facilities, equipment & supplies required to provide services.Resolution of Incidents reported to 2nd Line support.Follow up & conclusion of Incidents escalated to 2nd Line and 3rd Line.Follow up and report on business unit request task and IT project statusArea IT support and operations according to Service Level AgreementsIT infrastructure in accordance with company IT policies and guidelines.Area end user satisfaction of helpdesk servicesAnnual Operations Plan/policy deliveries related to IT Compliance with company IT policies and guidelinesMandatory requirementsExcellent written and spoken English skills and ability to understand & convey complex IT scenariosExperience with Intune Microsoft tool (platform to manage the remote system)University level degree in IT or Business Administration or relevant industry experienceService minded attitude and ability to communicate with all levels within the business

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About Company

Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.

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