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In-House Recovery Officer

5.00 to 7.00 Years   Dubai   04 Oct, 2023
Abu Dhabi Islamic Bank
Job LocationDubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking / Accounting / Financial Services
Functional AreaNot Mentioned

Job Description

JOB DESCRIPTIONRole : In-House Recovery OfficerLocation :AbuDhabiRole Purpose:The In house Recovery officer is responsible for managing the activities for the recovery & portfolio allocated to him. He is also responsible for planning and follow-up on the daily operations in the collection department.Key Accountabilities of the role Resolve past due accounts for an organization, by contacting debtors by phone and written correspondence at their mail address /residence and place of employment.

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment
  • Ensure that the monthly target are achieved
  • Manage the day to day functions for recovery efficiently and effectively
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Trace delinquent customers to new addresses
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Document all the customer activities (contact phone, filed visit& meeting)
  • Advise customers of necessary actions and strategies for debt repayment.
  • Ensure commitment to the collection policy
  • Understand and constantly evaluate the process through self-assessment
  • Participate in training program to improve skills
  • Achieve productivity targets communicated by MI team on daily basis.
Specialist Skills / Technical Knowledge Required for this role:
  • Strong Knowledge of market and industry characteristics and trends
  • Deep knowledge in central bank regulations
  • Deep knowledge in the collection practices in the local market
  • Ability to coach other employees and provide guidance
  • Strong business acumen
  • Problem analysis and problem resolution skills
  • Possess advanced mathematical and analytical skills.
  • Excellent verbal and written communication skills.
  • Strong knowledge to create financial spreadsheets and reports
  • Strong ability to analyze financial data and reports.
  • Strong management leadership skills
  • Stay in contact with all the departmental levels
  • Evaluate and coordinate development of the collection department
  • Previous experience:
  • At least 5 years relevant experience in banking

Keyskills :
Reports Market analytical Written Communication Industry Verbal Mathematical

About Company

Abu Dhabi Islamic Bank PJSC (Arabic: مصرف أبوظبي الإسلامي) is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.

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