Guest Service Associate

Job Description

Position ? Guest Service Associate (Curiosity Crew)Executive Summarywoo-hoo! Children?s Museum is a brand concept of IEX Recreational Playground L.L.C. Join an amazing group of people at woo-hoo! and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and explorationPosition summaryThe Curiosity Crew is responsible for fulfilling woo-hoo?s! vision of creating awesome experiences and memories for children. Working within exhibit zones, they act as woo-hoo?s! brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.ÿKEY DUTIES & RESPONSIBILITIESÿGuest Experience and Service ÿ

• Be an ambassador for woo-hoo!; ensure that every guest?s experience at woo-hoo! meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approachÿ
• Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Provide excellent guest service, and facilitate guests? experience and journey through a proactive and thoughtful interaction
• Contribute to a positive, team-based, and ?guest-first? centric culture
• Manage groups of children from schools, birthday parties, or camp activitiesÿ
• Attend to guest queries/complaints. Amicably resolve maters with dissatisfied guests
• Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit
• Comfortably facilitate and manage exhibits spaces and components
• Collect and communicate guests? feedback and suggestions
• Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials

ÿExhibits area / Education ÿ

• Have an honest and comprehensive understanding of woo-hoo?s! philosophy and developmental, pedagogical, and other learning objectives
• Develop a deep understanding of the learning opportunities for each exhibit/gallery
• Understand and stay current with the exhibit and program initiatives
• Participate in training programs designed to enhance interaction with guests in the ?woo-hoo!? manner
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)
• Manage the use, quality, and organization of consumables

ÿÿSafety / Security

• Provide a safe environment for all guests, specifically for the children
• Communicate any safety/ performance issues regarding exhibits components
• Adhere to all policies and procedures of woo-hoo!
• Assist guests in case of an incident or an emergency situation
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)

ÿOther Responsibilities

• Working with other colleagues, proactively contribute to the success of any special events and programsÿ
• Perform other duties and be involved in projects and activities that contribute to the achievement of woo-hoo?s! objectives

ÿQUALIFICATIONS

• Experience working with young children (ages 0-12) and their families in recreational settings, afterschool programs or classrooms
• Excellent communication skills and ability to interact positively with children, adults, and large groups
• Experience working in a fast-paced, high-volume environment
• Ability to work with diverse staff and guests.
• Excellent grasp of the English language. Bilingual is a plus

Traits & Characteristics

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environmentÿ
• Lots of positive energy; respectful of diversity; patient; empathetic; friendly; kind
• Interest and enthusiasm for working with children and families
• Adaptable to perform a variety of duties

ÿPHYSICAL DEMANDS

• The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role?s requirements.
• This position requires the ability to do one or more of the following;

Stand throughout the day, sit, walk, bend, and reach above and below shoulder

• carry objects of differing sizes and weights.
• Involves frequent repetitive motion.ÿ
• The noise level in the work environment is highly variable, from quiet to loud.
• The working timings include morning and/or evening shifts. Weekends and holidays work are required.
• Uniform/dress code required

Keyskills :