Guest Relations Officer

Job Description

Personal Attributes:- Strong written and verbal communication skill in English- Able to develop rapport with and gain support from Colleagues and Management staff- Ability to work cohesively with co-workers as part of a team- Ability to focus attention on guest needs, remaining calm and courteous at all times- Ability to promote positive relations with all guests and patrons- Able to exercise good judgment with difficult guests- Understanding and ability to work in a multi-cultural environmentYour experience and skills include:- Post Secondary Education or relevant qualifications in Hotel Management- Minimum 2 years Guest Relations experience preferably in a four or five star hotel- Skilled in Front Office operations with the ability to work in a multicultural and diverse environment- Penchant for customer service and effectively manage guest complaints- Ability to train and manage a dynamic team- Excellent English communication skills; both verbal and written- Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft SoftwareYour team and working environment:Queen Elizabeth IIThe iconic Queen Elizabeth (QE2) Dubais first and only floating hotel is a 497 room hotel and one-of-a-kind entertainment destination, rich in History where the past is relived in the luxury of today.Guest experience is a true British Heritage and history with a visit to one of the worlds most celebrated ocean liners, now permanently docked in the new marina at Dubais Port Rashid in the UAE.The property is in close proximity to some of Dubais attractions including the Burj Khalifa, Dubai Mall, Dubai International Financial Centre (DIFC) and the Dubai World Trade Centre. The Queen Elizabeth 2 shares a neighborhood with some of Dubais other cultural gems including the Gold Souk, Dubai Creek and the Etihad Museum. The nearest airport is Dubai International Airport, 8 km from the accommodation.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.