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Guest Relation Associate

1.00 to 10.00 Years   Dubai, United Arab Emirates   27 Jul, 2022
Dubai Holding Entertainment
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryEntertainment
Functional AreaNot Mentioned

Job Description

The Guest Relation Associate is responsible for providing courteous and professional guest service. The Guest Relation Associate is also responsible for assisting in all areas of operations to deliver an outstanding guest experience

  • To display a friendly, helpful and cheerful attitude while communicating effectively with our guests and fellow team members to support cinema operation.
  • To represent & promote TGP & DHE in a positive manner to maintain a professional brand image.
  • To ensure the enforcement of TGP rules and provide crowd control in an efficient manner throughout the areas as necessary to ensure the guest`s safety an enjoyable experience.
  • Attends to all guest?s reasonable request and enquiries
  • Ensures security of cash, ticket stubs and equipment in TGP
  • Performs duties in all front of house positions
  • Participates in conducting all guest programs including Camping in the Rainforest, Birthday Parties and events, Summer camp and VIP tours as needed.
  • Operates automated ticketing system
  • Assists in acknowledgement of delivery and dispatch of materials to and from the TGP in the absence of the Duty Manager
  • Provides support with advertising and promotional events as required
  • Handles day to day accounting and end of shift financial matters
  • Adheres to all policies and procedures
  • Assist in all emergency and health and safety policies and procedures
  • Assist as required in ensuring all presentations and standards are achieved
  • Completes assigned tasks within given deadlines
  • Performs any other duties as required by the Management
  • Performs all related guest service functions to provide excellent support and service
  • Follow, implement and train on HACCP procedures
  • Performs other duties as assigned.
  • Implement Work Culture: Clean, Tidy & Presentable
  • Participates in animal handling training and conducts all animal handling in a professional manner in accordance to SOPs.
  • Ensures to stay up to date on all new Animal Handbook information to be able to discuss with guests and cover all front of house biome guest facing positions.

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