| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
What youll need to succeed: - University degree in marketing, customer experience, design or business graduate from a recognised business school or university - ideally holding an MBA or masters degree from a related subject- Minimum 15 years of relevant experience working on the client side and minimum 10 years of experience leading a team of 10+ people - Luxury and/or retail experience are a plus- Someone who worked within a large organisation managing CX operations across multiple stores/ destinations/ locations- Someone with hands on CX operations experience- Proven experience leading teams, driving adoption and engagement, and leveraging CX best practice- Experience efficiently managing teams remotely in different geographies- Excellent data-driven decision-making skills that feed into the internal organisation- Proactive customer value realization mindset vs. reactive issue resolution mindset.- Someone who keeps ahead of the curve, equally creative, strategic and analytical- Innovative and thinks out of the box- Understanding of working cross functionally- Excellent communication to bring the ecosystem togetherWhat we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
Keyskills :
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the groups success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Groups competitive edge in todays market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
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