| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
- To socialize with guests, playing a Public Relations role.- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.- To escort the guests rather than pointing out directions.- To ensure a proper use of the telephone etiquette as per Sofitel standards.- To ensure that the privacy of the guests and the confidentiality of the information is respected.- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.- To call the AFOM, FOM, Night Manager or DOR for advice in serious cases or if an approval is required.- To be aware of all VIPs visiting or staying in the hotel.- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.- To ensure uncompromising levels of cleanliness and maintenance through each ambassadors responsibility.- To respect schedules, terms and deadlines as agreed with the Management.- To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events.- To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.- To maintain an atmosphere of high morale and a happy working relationship among the team.- To keep the Front Office Manager and Assistant Front Office Manager up to date on ambassador performance.- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.- To carry out any other reasonable duties as assigned by the Assistant Front Office Manager and the Front Office Manager.
Keyskills :
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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