What you will do?Key Accountability 1: AMC Management
Execution of AMC efficiently with in the budget and ensure profitability of the same
Analysis and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery
Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
Track contract progress and ensure agreed SLA?s and KPI?s are met
Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contract assignedResponsible for takeover and handover of the AMC
Preparing and submission of monthly, annual reports for the contracts assigned
Submission of AMC invoices on time and obtain client acknowledgement
Improve productivity through staff motivation and leadership
Energy Management such as, track the consumption and improve the performance, full site study in the improvement of the energy and consumption of each utility.
Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting
Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services ? Prepare contract specific PPM procedures, PPM schedule, and resource planning
Tally and Close all planned PPM work orders on monthly basis with performance analysis.
Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI?s.
Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
Ensure all CRM work orders are tracked, updated and closed on daily basis, provide monthly analyses if required.
Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team
Calibration of all tools and tackles, safety devices
Key Accountability 3: Repair, Refurbishment work
Repair, Refurbishment works Responsible for:
Generate revenue from repair, replacement, refurbishment / retrofit works and achieve set targets.
Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer.
Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals
Execution of casual jobs efficiently with in the budget and ensure profitability of the same.
Submission of customer invoices on time.
Liaise with client on any payment issues and resolve the same
Key Accountability 4:Customer Service Responsible for:
Contribute to the development of a customer-focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA?s, KPI?s.
Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
Identify, propose, develop and help to implement any necessary changed as to improve overall efficiency and effectiveness of the maintenance process.
Key Accountability 5: QHSE.Responsible for:
Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times
Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
Ensure timely close out of HSE Action taken Reports, NCR?s
Key Accountability 6:Employee Engagement.
Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees
Conduct performance development review; identify employee requirements like training, etc.
Achieve employee engagement by identifying the needs of employees and organization and implement the action plans
Liaise with internal departments, shared services and maintain good working relations
Team building: Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity.
