Experience Centre Technology Lead

Job Description

Key Skills:- Have excessive technical expertise in IT related technologies (Windows, Mac, Video conferencing solutions, Collaboration technologies and platforms, Networking hardware and software, etc.).- Able to assess, understand and define how IT services and products contribute to the operation of the business (in business terms). This includes being able to have discussions with business contacts and vendors to agree and optimize product strategies and plans.- To be able to understand strategic and operational technology environments and services and how they come together to underpin the product. This includes being able to work with technology representatives (Service managers, Vendors, etc..) to understand operational performance and agree technology plans to improve product performance.- To be able to define, agree and monitor service and quality levels for the enterprise/strategic product(s)and report these in meaningful ways to all stakeholders.- To be able to construct, agree and oversee the implementation of Service improvement plans.- The ability to build relationships and work collaboratively and influence senior IT contacts, with senior business contacts and strategic 3rd party product providers.- Be able to take a holistic view of how IT services operate and apply this to the planning/structuring of the live services and products.- High level problem-solving skills.- Strong team player and collaborator.- Ability to work under pressure during live events (i.e regional broadcasts & livestreams).- Collaborative and supportive approach to working with others (must be a strong communicator).- Good presentation skills- Proficiency in the use of multimedia and innovative concepts to develop engaging and high quality digital/physical experiences.- Be a proactive, self-starter who is able and willing to challenge operational norms and propose solutions and alternative operating modes to complex, IT wide issues.

Keyskills :

About Company

At PwC Middle East, weve set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

Were a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

Were striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And were proud of the strength that comes from all our different backgrounds and experiences and we value everyones uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If youre looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then youre a future PwCer.