| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
BASIC QUALIFICATIONS- Bachelor degree- 5+ years of experience in fast paced customer service environment, preferably in internet, payments, data analysis or IT support.- Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience.- Experience in a senior Customer Service, Customer Advocacy and/or Account Management role.- Experience working with high-profile / key customers and managing escalations.- Passion for resolving merchant problems.- Excellent verbal and written communication skills required. Must be able to interact with an external party like customers and suppliers comfortably.- Strong analytical skills required. Must be able to understand problems that merchants are facing, troubleshoot, document, and decide on course of action on when and to whom to escalate.- Detail oriented and process focused.- Self-motivated with proven capability to work independently and continually calibrate priorities with minimal supervision- Proficiency in Microsoft outlook and MS officePREFERRED QUALIFICATIONS- Fluent in Arabic in written and verbal communication.- Previous experience working in payment-related and/or e-commerce related support.- Knowledge in payments and/or e-commerce technologies.- A drive to dig into the details of a system or process to solve customer problems.- Advanced knowledge in excel, sales and ticketing tools like Pipedrive, Freshdesk.- Good knowledge of SQL, basic programming languages.
Keyskills :
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.
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