CX Specialist Customer Success Partner (S-CSP)

Job Description

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES- Commercial experience including experience developing account management plans - Experience in Sales & Service, CRM, Digital Marketing, Customer Data Management and eCommerce. - Experience in managing complex customer engagements - A self - starter, with energy, drive and the ability to manage multiple priorities. Experience acting as a trusted and strategic advisor to customers Strong knowledge of SaaS models and Cloud mindset. - Strong ability to organize, prioritize and execute to meet your goals in time - Capability to withstand frequent and intense pressure as a result of challenging customer situations and a demanding workload; must be able to maintain a positive, solutions oriented and professional manner throughout. - Strong oral and written communication skills with the ability to credibly present recommendations to senior management in the organization; proven capability to adapt communication style to fit geographically diverse styles. - Ability to identify and understand the needs of the customers, hence leading up to an opportunity - Capability to acquire a thorough knowledge of SAP products and eco-systems, and be able to communicate and demonstrate their valueREQUIRED SKILLS:- Excellent product know-how on SAP Customer Experience Cloud product suite - Deep sense of accountability and ownership - Fluent in Arabic and English. More languages are welcome - Executive presence (internal and external) - Capability to drive cross-functional teams and programs - Rapport building & conflict management skillsPreferred skills:- Aptitude for creative/innovative thinking and analysis - Sales and solutions focus - Proactive and responsive - Forward thinking and Solution orientedWORK EXPERIENCE:- 5 - 7 years of experience working with external clients (consulting, account management, or project experience) either within an SAP cloud solution and/or industry based. Alternatively, you have gained an equivalent amount of experience in a customer facing role.We are SAPSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.Our inclusion promiseSAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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About Company

Headquartered in Walldorf, Germany, SAP is the worlds largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAPs product portfolio and extends SAPs leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.