| Job Location | Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
What youll need to succeed - Experience in partnering with cross-functional teams to enable the success of both teams regarding customer experience- Experience leveraging data insights to improve customer experience- Experience successfully setting KPIs, SLAs and metrics for customer engagement=- Strong written, verbal and presentation skills- Relentless negotiator and conscience of costs; budgeting experience- Experience with customer service software, emerging eComm tools and new technology implementation- University Degree in Business Administration, Marketing or any related field- 5+ years of relevant experienceCompetencies: - User Experience Design- Project Management- Design Thinking- Customer Experience Management (CEM)- Customer Behavior and Preferences- Customer Analytics- Developing & Engaging Employees- Process Mapping/Flowcharting- Demonstrating Strategic Vision- Demonstrating Personal Resilience & Adapting to Change- Demonstrating Customer Centricity- Technical Understanding & Developing Self- Driving Results- Training Delivery- Driving Innovation- Market Research- Communicating effectively- Collaborating & Influencing with Respect & Trust- Being Inclusive- Business Acumen- User Acceptance Testing (UAT)What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
Keyskills :
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the groups success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Groups competitive edge in todays market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
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