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Customer Support Executive -Portuguese and Spanish

1.00 to 6.00 Years   Dubai   17 Apr, 2023
Company Name Confidential
Job LocationDubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

Customer Support Executives are responsible for responding to Customer queries via phone, chat and emails with extreme efficiency and courtesy.Responsibilities :

  • Responding to calls / chats / emails and handling customer inquiries in line with operating guidelines and standard of operating procedures.
  • Provide customers with the required information and ensure the accuracy of the information given.
  • Process requests and coordinate with the Team Leader and the Department Heads for resolution of the requests.
  • Identify and escalate priority issues and coordinate with the Team Leader and the Department Heads for resolution of the complaints.
  • Document all call / chat / email information according to standard operating procedures
  • Maintains operations by following policies and procedures.
  • Support the Team Leader / Manager in implementation of quality assurance programs in order to maintain standards of quality and productivity.
Requirements :
  • Proven customer support experience
  • Quick Thinker and Innovative
  • Excellent spoken and written Portuguese & Spanish
  • Problem Solving Capabilities
  • Flexible to change Shifts as required (Morning, Afternoon or Night)
  • Customer orientation and ability to adapt
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Keyskills :

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

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