Customer Solution Architect

Job Description

What skills and competencies youll need to succeedA minimum of 6 years experience is required working in technology related environments as a Technical Architect, Solution Architect, Consultant, Developer or equivalent role.6+ years experience in Customer-specific architecture and solution designExperience designing, integrating, and managing complex solutions (multi-platform, multi-technology, 3rd parties).The candidate should possess a strong background in different technologies focusing on consumer and business applications and should know and understand a variety of different technologies, frameworks and coding languages. Ideally the candidate should have a technology related academic background.It is also crucial to have experience in the application of technology to business processes and to have a good understanding of Retail as an industry.Experience of Agile and Waterfall software development lifecycles.Previous experience in software development/coding during their career.Demonstrated ability to build consensus among diverse stakeholders.Demonstrated experience in at least one area of digital technology, such as digital content management, digital marketing, digital commerce or mobile applications.Has experience implementing cloud solutions IaaS, PaaS and SaaS.Experience working on integration technologies and a good understanding of API design patterns and frameworks, micro services, API gateways, API security etc.Detailed experience and successful track record in establishing CRM capabilities, defining and driving the adoption of CRM architectures e.g. Salesforce Service, Marketing, Campaign Management, Service Management, Commerce.Deep domain knowledge of CRM and cloud systems/platforms & implementations, and hands-on experience working on related technologies.Possess an exceptionally strong technical and functional experience in CRM, Marketing, Voice of Customer, Contact Centre, Loyalty, Self-Service and Omnichannel solutions.Knowledge and technical experience in AWS or a related cloud-based development platform.Knowledge in Modern Application development and containerization/CI-CD.Experience in Salesforce Service and Marketing Cloud or equivalent is essential.Working knowledge of at least one of the following database technologies: Oracle, MYSQL, SQL Server, RDS, NoSQL.Knows at least one of the following programming/scripting languages and technologies: C, C#, Java, PLSQL, Perl, Python, PHP, HTML, React Java Script, Node.Js etc.Relevant Customer technology software certifications, preferably in the Salesforce domain (SFSC, SFMC)Architecture practice and modelling-related certifications e.g. TOGAF, BCS, Zachmann, UML.Architecture tooling experience e.g. Orbus, Archimate, Sparx, Mega Hopex, Casewise, ARISWhat we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

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About Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the groups success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Groups competitive edge in todays market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.