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Customer Service Representative (UAE National)

1.00 to 2.00 Years   Dubai, UAE   09 Oct, 2025
Sensate Talent
1-9 Employees Jobs Openings
Job LocationDubai, UAE
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

  • Serve as the first point of contact for customers via phone, email, chat, or in person.
  • Handle customer inquiries, complaints, and feedback with efficiency and empathy.
  • Provide accurate information about products, services, and company policies.
  • Maintain detailed and organized customer records using CRM or database systems.
  • Follow up on customer interactions to ensure satisfaction and issue resolution.
  • Collaborate with internal departments (sales, logistics, finance, etc.) to resolve customer issues promptly.
  • Meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.
  • Identify recurring customer issues and provide feedback to management for service improvement.
  • Stay updated on product knowledge and company updates to offer informed support.
  • Uphold the company?s values and contribute to a positive, customer-first culture.

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