Customer Service Representative (UAE National)

1.00 to 2.00 Years Dubai, UAE 09 Oct, 2025

Serve as the first point of contact for customers via phone, email, chat, or in person.

Handle customer inquiries, complaints, and feedback with efficiency and empathy.

Provide accurate information about products, services, and company policies.

Maintain detailed and organized customer records using CRM or database systems.

Follow up on customer interactions to ensure satisfaction and issue resolution.

Collaborate with internal departments (sales, logistics, finance, etc.) to resolve customer issues promptly.

Meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

Identify recurring customer issues and provide feedback to management for service improvement.

Stay updated on product knowledge and company updates to offer informed support.

Uphold the company?s values and contribute to a positive, customer-first culture.

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